TRAINING & AUDITING

Many things set us apart from our competitors. Our ability to break down ‘silo’ attitudes is enhanced by having people that can ‘walk the talk’  and who’ve been successful operators. We believe implicitly that evey aspect of, and every person employed within, a client’s operation has a key role to play in generating sales and improving retention. 

That manifests itself in terms of site presentation, customer and stakeholder relations, programming, CDP, financial nouse and marketing & sales ability. All this we can assist with.

We mystery shop to assess how
campaigns are being delivered. We carry
out formal audits and offer training
at every level to raise standards and
develop a team ethos. That includes
hands-on practical sessions, such as
leading outreach and sales teams, as well
as comprehensive training and briefing
for campaigns, face to face and via
webinars. Everything matters.